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Customer Service


Ordering Problems

-- Submit a trouble ticket to tell us what kind of problem you are having. Please provide as much detail as possible.

Product Questions or Can't Find What You're Looking For?

-- Submit this form to detail what products you are looking for.

Questions About An Order

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Call Now

-- You can call our customer service representatives during normal business hours (East Coast) at 800-368-3352.

If you are having problems putting an online order through, you can print your shopping cart and fax it to us with you name and phone number. We wil call you to complete the order. Our fax number is 215-230-3606. We are sorry for the inconvenience.

Orders, Customer Service & Pickups

These are handled out of our Doylestown location:

The Candlewic Company
3765 Old Easton Road
Doylestown, Pennsylvania 18902

800-368-3352 | 215-230-3601
Fax: 215-230-3606


If you purchase a product and wish to return the item, please contact the The Candlewic Company to arrange the return BEFORE returning the products:

The Candlewic Company
3765 Old Easton Road
Doylestown, Pennsylvania 18902

800-368-3352 | 215-230-3601
Fax: 215-230-3606


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The Candlewic Company

Supplies the candle making industry with candle making kits, molds and accessories including candle wax, gel, and wicks.

3765 Old Easton Road
Doylestown, Pennsylvania 18901
800-368-3352 | Local: 215-230-3601
Fax: 215-230-3606

Official Distributors of: Penreco Candle Gels
Members: IGCA, National Candle Association

Candle making supplies

candle wax
blended candle wax
international candle wax
granulated candle wax
soy wax


paraffin wax
beeswax sheets
candle gel wax
natural candle wax
candle wicks


candle molds
candle colors
candle scents
candle making kits
candle equipment
candle wax additives

Soap making supplies

soap making product details
melt & pour bases
essential oils
natural additives
soap molds
soap dyes


All content copyright 1999-2014 The Candlewic Company
All Rights Reserved. Not responsible for typographical errors. Prices subject to change without notice.

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