Returns

We take customer satisfaction seriously and we want to provide you with the best possible experience.  If you are unhappy with your purchase please Call 800-368-3352 BEFORE you return the product.

Any returns must first be approved by Candlewic. All products returned will be subject to a 15 percent restocking fee plus freight.  The following merchandise is not returnable unless a mistake has been determined on our part: fragrance oils, essential oils, liquid dyes, soap bases, all waxes, gels and wicks. Any product that has been used or partially used is not returnable. All returns must be approved and given an RA number. No merchandise will be accepted without an RA number or in poor condition. Customer is responsible for shipping on returns unless error on our part. You will be notified when we receive your return for proper credit. Original shipping charges are not refundable.

Address for returns:

The Candlewic Company
3765 Old Easton Road
Doylestown, Pennsylvania 18902