Adding items to your shopping cart

Giving us your shipping or personal information

Giving us your credit card information

Getting an order confirmation

Getting your credit card to be approved

-------------------------------------------------------------

Did you get an error number or message? If so, what was it?

-------------------------------------------------------------

What kind of computer are you using?

PC (Windows)

Macintosh

Unix

-------------------------------------------------------------

What browser are you using?
(you can find the version in the Help menu under About...)

America Online Version

Internet Explorer  Version

Netscape Navigator Version

Web TV Version

Firefox Version

-------------------------------------------------------------

Do you dial up your internet connection with a modem or are you on a LAN (local area network)?

Modem

Network

Who is your internet provider (Earthlink. MSN, America Online, etc)?

Provider:

-------------------------------------------------------------

Do you go to the Candlewic website by way of a Bookmark or Favorites link in your browser?

Yes

No

-------------------------------------------------------------

Did you have this problem the first time you tried to order or did you add items to your cart and then come back later to place the order?

Problem happened first time through

I came back to a previous shopping cart

-------------------------------------------------------------

Date and time that you had this problem?

-------------------------------------------------------------

Please tell us any other details of your order that gave you problems:

Tell us how to get in touch with you:

Thanks for your help. We appreciate it.