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Online Ordering Trouble Ticket

Chandler, assistant to candle making educationLet Us Know!

If you experienced a problem using our online ordering system, please fill out the information below. The more details you are able to supply, the more likely it is we will be able to determine the cause of the problem you are having.

If you have questions about products or about an order you placed,
please use this form.

What step in the ordering process are you having trouble with?

Adding items to your shopping cart

Giving us your shipping or personal information

Giving us your credit card information

Getting an order confirmation

Getting your credit card to be approved


Did you get an error number or message? If so, what was it?


What kind of computer are you using?

PC (Windows)




What browser are you using?
(you can find the version in the Help menu under About...)

America Online Version

Internet Explorer  Version

Netscape Navigator Version

Web TV Version

Firefox Version


Do you dial up your internet connection with a modem or are you on a LAN (local area network)?



Who is your internet provider (Earthlink. MSN, America Online, etc)?



Do you go to the Candlewic website by way of a Bookmark or Favorites link in your browser?




Did you have this problem the first time you tried to order or did you add items to your cart and then come back later to place the order?

Problem happened first time through

I came back to a previous shopping cart


Date and time that you had this problem?


Please tell us any other details of your order that gave you problems:


Tell us how to get in touch with you:


Thanks for your help. We appreciate it.


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The Candlewic Company

Supplies the candle making industry with candle making kits, molds and accessories including candle wax, gel, and wicks.

3765 Old Easton Road
Doylestown, Pennsylvania 18901
800-368-3352 | Local: 215-230-3601
Fax: 215-230-3606

Official Distributors of: Penreco Candle Gels
Members: IGCA, National Candle Association

Candle making supplies

candle wax
blended candle wax
international candle wax
granulated candle wax
soy wax


paraffin wax
beeswax sheets
candle gel wax
natural candle wax
candle wicks


candle molds
candle colors
candle scents
candle making kits
candle equipment
candle wax additives

Soap making supplies

soap making product details
melt & pour bases
essential oils
natural additives
soap molds
soap dyes


All content copyright 1999-2014 The Candlewic Company
All Rights Reserved. Not responsible for typographical errors. Prices subject to change without notice.

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