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If you have a new question, ask the candle experts at Candlewic and we will respond as soon as we can!

4 Responses to "Ask a Question"

Candyce Moreland

5:56 PM on April 14, 2017
I just received my order of spooled RRD wicks and discovered they are not treated. Can I use them as they are, or do I need to dip them in wax first?

The Candlewic Company

3:05 PM on April 17, 2017
Thank you very much for your interest in our products! We would truly welcome the opportunity to work with you. To answer your question - The wicks do not need to be waxed before using them. The only reason they are waxed is to offer rigidity. If you put them in a container, and you put on the tab and secure them on top, it should work well for you.

Valerie Low

3:27 AM on November 4, 2017
I've been having problem getting candles out of the mold. I'm using feather palm wax from candlewic. I use mold release and I've tried putting them in the fridge. Didn't work. I'd say 70% of time they got stuck. Your advice would very much be appreciated!

The Candlewic Company

8:03 AM on November 7, 2017
Hi Valerie,

To help get a better release from the mold when using Palm wax, we would recommend pouring much hotter. When you pour hotter you will get some release.

Thank you!
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